Shipping policy

We aim to make your tea experience smooth from start to sip. Below you’ll find all the details regarding shipping, delivery times, and related terms.

 

1. Order Processing

All orders are processed within 24 hours on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next working day.

If we experience a high volume of orders or unexpected delays, we’ll notify you by email.

 

2. Shipping Rates & Delivery Times

We offer both standard and expedited delivery options. Delivery times may vary depending on your location and the shipping method selected at checkout.

 

Please note that all delivery estimates exclude order processing time.

 

3. Free Shipping

We offer free standard shipping on all orders over €50 (or equivalent in local currency). The free shipping threshold is calculated after discounts and before taxes (if applicable).

 

4. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations. If offered, the option will appear at checkout. Additional fees may apply and are clearly stated before order confirmation.

 

5. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your shipment through the carrier’s website.

 

6. Customs, Duties & Taxes

For orders outside the EU, additional customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer and are determined by your country’s customs office.

We are not responsible for delays caused by customs clearance or international shipping carriers.

 

7. Delivery Issues

If your package is delayed, lost, or damaged in transit, please contact us at [insert email] as soon as possible. We’ll assist you in resolving the issue with the courier.

 

8. Incorrect Address

Please ensure your shipping address is correct at the time of order. We cannot be held responsible for deliveries made to incorrect addresses provided by the customer.

 

If you have any questions or special shipping requests, feel free to contact us at hello@omchitea.com. We’re here to help!